Privacy Policy

At GoFiberNet, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle the personal information you share with us when you visit our website at https://gofibernet.com. We encourage you to read this policy carefully so you understand our practices and your rights. By using our site, you agree to the terms described below.

1. Who We Are

GoFiberNet is a fiber internet service provider committed to delivering fast, reliable, and affordable connectivity to our customers. Our website serves as the primary hub for information about our services, plans, and support resources. If you have any questions about this policy or how we handle your data, you can reach us directly through our website or contact our support team.

2. What Information We Collect

We collect personal information only when it is voluntarily provided by you or automatically generated through your use of our website. The types of information we may collect include:

2.1 Information You Provide Directly

When you interact with our website — such as leaving a comment, filling out a contact form, or registering for an account — we collect the details you submit. This typically includes your name, email address, website URL (if provided), and the content of your message or comment. We never ask for more information than is necessary to fulfill the purpose of your request.

2.2 Information Collected Automatically

When you visit our website, our systems automatically collect certain technical data. This includes:

• Your IP address, which helps us detect and prevent spam and fraudulent activity
• Your browser type and user agent string, used to ensure our site displays correctly for you
• Cookies and session data related to your visit (explained in detail in Section 3)

This technical information is used solely to improve the performance and security of our website, and is not used to personally identify you without additional data.

3. Cookies and How We Use Them

Cookies are small text files stored on your device that help websites remember information about your visit. GoFiberNet uses cookies for the following purposes:

3.1 Comment Convenience Cookies

If you leave a comment on our site and opt in, we can save your name, email address, and website URL in cookies on your device. This simply means you won’t need to re-enter your details the next time you comment. These cookies are stored for one year and are only set if you choose to opt in.

3.2 Login and Session Cookies

If you log in to our website, we set several cookies to manage your session and remember your preferences. These include:

• A temporary cookie set when you visit the login page to check whether your browser accepts cookies. This cookie holds no personal data and is removed when you close your browser.
• Login session cookies that last for two days under normal circumstances, or two weeks if you select the ‘Remember Me’ option at login.
• Screen display preference cookies that last for one year.

When you log out, all login-related cookies are cleared from your browser immediately.

3.3 Article Editing Cookies

If you publish or edit content on our website, a temporary cookie will be saved to your browser indicating which article you last worked on. This cookie contains no personal information and expires after one day.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:

• Password Reset Requests: If you request a password reset, your IP address will be included in the reset email as part of the standard security process.
• Spam Detection Services: Comments submitted through our website may be checked against automated spam detection services to protect the integrity of our comment sections.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities.

5. Data Security

We take the security of your personal information seriously. GoFiberNet uses appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include secure connections (HTTPS), spam detection systems, and restricted access to personal data within our organization.

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to take steps to protect your own information as well, such as using strong, unique passwords and logging out of your account when using shared devices.

6. Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone in that age group. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take prompt steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services evolve or as legal requirements change. When we make significant changes, we will update the effective date at the top of this page. We encourage you to revisit this page periodically to stay informed about how we are protecting your information.

Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please don’t hesitate to get in touch. You can reach us through the contact information provided on our website at https://gofibernet.com.

We are committed to resolving any privacy concerns you may have and will do our best to respond promptly and helpfully.